Policies
Shipping & Returns
What to expect when you order, and what to do if something isn't right.
Shipping
- ✓Free standard shipping on orders over $50
- ✓$5.95 flat-rate shipping under $50
- ✓Orders ship within 1 business day
- ✓Delivery in 3–5 business days via USPS or UPS Ground
Where we ship
- ✓Contiguous 48 US states
- ✓Alaska, Hawaii, and international shipping coming soon
Returns
- ✓30-day return window from delivery date
- ✓Damaged or defective items refunded or replaced free
- ✓Opened consumables (litter, deodorizers) can't be returned for hygiene reasons — but we'll still make it right if you're unhappy
- ✓Email hello@purrease.co to start a return
Our promise
- ✓If you don't love a product, we'll fix it
- ✓No restocking fees, ever
- ✓Subscription orders can be paused or cancelled with one click